Tue 07 Mar 2017

Millersonhas been recognised for its outstanding customer service to its clients by thebiggest award scheme in the UK residential property industry.  But, even more impressively, each Millerson lettings branch was entered individually and every single one has been shortlisted.  On top of this, Millerson is one of only two Cornish letting agents to be included in the list.


The ESTAS, sponsored by Zoopla, determines the best letting agents in the UK through research carried out amongst clients who are asked a series of questions about the service they have received from their agent when letting their property. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 34,000 customers completing one of the online ESTAS surveys.


Letting agents have been shortlisted in 25 regions around the UK. The regional and national winners will be announced at the 14th annual ESTAS ceremony at the Grosvenor House Hotel in London on 12th May. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.


Katie Law, Millerson’s Lettings Business Development Manager, is over the moon about this result.  “Only last month we were delighted to be crowned ‘Best Lettings Agency Cornwall in the BUILD awards’.  However, to now have every office shortlisted for the ESTAs is an even more remarkable achievement as this is generated entirely from client feedback. We are very proud of the excellent service that we offer our landlords and it is lovely to have this acknowledged by an independent source and in such a resounding way.  Now we have the long wait until May to see where we are finally placed.” 


Operations Partner, Jeremy Miller was equally delighted, “Our lettings staff work very hard and are dedicated to providing outstanding service.  This recognition is thoroughly deserved and I am very proud of all of them.”