Winners in the British Property Awards

Tue 27 Jun 2017

The team at Millerson’s office in Launceston were surprised and delighted to find that they are winners of the The British Property Awards for the town.  They performed outstandingly well throughout the extensive adjudication period, which focused on customer service levels.  The judging criteria are both comprehensive and detailed, exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.  Because the awards are judged by mystery shoppers, who visit a number of estate agents in each town, the Millerson staff were unaware that they were being assessed on any occasion and simply carried on with their business as usual.

The British Property Awards give agents throughout the UK an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.  Agents who go that extra mile and deliver outstanding levels of customer service are rewarded with this accolade, which acts as a beacon to highlight these attributes to their local marketplace.

Robert Mclean from the British Property Awards said, “If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”


Tom Browning, manager of Millerson’s Launceston and Liskeard offices said, “We are thrilled to have received this award, particularly as we were unaware that we were being judged so were just carrying on with our business as usual.  We know that we provide a first-class service, but it is lovely to have this recognised and confirmed by such a respected and independent body. This award comes hot on the heels of our Lettings team being crowned best agency in Cornwall at the ESTAs awards, confirming again that we offer outstanding service across the company.”