Tenants Guide


Applicants should contact Millerson to give a brief description about the type and size of properties you are interested in and to see if we have an available property to suit your needs. If we are unable to provide you with details of a suitable property on your first enquiry, we will register your details on our database detailing any specific requirements i.e. parking or whether you have pets. Once registered on our database, you will be notified by either text or email of any property which is new to the market which may be suitable.


All our viewings are accompanied and we will do our utmost to make an appointment for you to view the selected property as quickly as possible. Viewings are carried out during Monday to Saturday.

Choosing a property

Once you have selected a property, we will furnish you with an application form and tenancy guidance notes in order to assist you in applying for the property. We will also provide you with a booklet entitled “How to Rent”, A copy of the Energy Performance Certificate and a current Landlords Gas Safety certificate should the property have a gas supply. An application form must be completed by each adult who will be occupying the property. Please note fees apply. Current fees will be advised within the Tenant Guidance Notes. We also require proof of your current address and proof of identity in the form of a passport/photo driving licence etc. We normally receive the results of referencing within one week.


A deposit will be required to secure the property. The deposit is normally the equivalent of one month’s rent plus an additional £100. If there are pets then a security deposit per pet will also be required. Once the deposit has been received, we will protect this with the Deposit Protection Service in line with our legal obligations.

Tenancy Agreements

When all referencing has been done and is satisfactory, we will discuss an occupation date with you and tenancy agreements will be drawn up in good time to allow you the opportunity to read through them thoroughly and to take independent legal advice if necessary.

Inventory/Schedule of Condition

Once a moving in date has been agreed, we will arrange to have a professional inventory/schedule of condition carried out at the property. This is a very important document as it describes in great detail the condition of the property. In most cases it will also include photographs. This document will be referred to at the end of the tenancy when assessing any possible dilapidations so it is important that all parties agreed to the content of the inventory at the commencement of the tenancy.

Property Visits

If you are letting one of our managed properties, we will carry out property visits every quarter. The purpose of the visits is to establish if there are any maintenance issues and for us to check that the property is being well cared for.

Your Safety

If you are renting a property with a gas supply, the supply and appliances much be checked annually by a Gas Safe registered engineer to ensure they are safe to use. We will ask our contractor to contact you to arrange a mutually convenient date and time for these checks to take place. The Landlord has a legal responsibility to ensure these checks are carried out annually so it is imperative that you allow access to the contractor when requested for the checks to be completed.